Effective Date: [Insert Date]
Website: GloryTourByTukTuk
At GloryTourByTukTuk, we aim to provide the best possible tour experience. However, we understand that plans may change. This Refund Policy explains how cancellations and refunds are handled for bookings made through our website or directly with us.
If you need to cancel your booking, the following rules apply:
7 days or more before the tour date → Full refund.
3–6 days before the tour date → 50% refund.
Less than 48 hours before the tour date → No refund will be issued.
If we cancel a booking due to unforeseen circumstances (such as bad weather, vehicle breakdown, safety concerns, or force majeure events), you will receive:
A full refund, OR
The option to reschedule your tour at no extra cost.
If you fail to show up at the agreed meeting point or at the scheduled time, no refund will be issued.
Refunds will be processed through the original payment method used at the time of booking.
Processing time may take 5–10 business days, depending on your bank or payment provider.
Certain services, such as special promotions, discounted tours, or add-ons, may be marked as non-refundable at the time of booking.
If you have any questions about this Refund Policy or need assistance with a cancellation/refund request, please contact us:
GloryTourByTukTuk
Email: glorytourbytuktuk@gmail.com
Phone: +94 77 025 9696
Address: 11/25, 1st Cross Road, Maradana Waththa, Hendala, Wattala, 10240.
